Refund policy

Shiuli Jewellery || Returns & Refunds

Your happiness is our priority. At Shiuli Jewellery, we want you to love wearing your new pieces as much as we loved creating them. We understand that shopping for jewellery online can sometimes be tricky. If you’ve changed your mind or aren't 100% in love with your purchase, don't worry! We want you to feel completely confident in your decision, which is why we offer a simple, hassle-free return process..  A coupon code equivalent to the returned product value will be shared for your future purchase. Below are the 3 steps for returning your Shiuli purchases.

  • Inform: You need to share the name, image and unboxing video of the product via Whatsapp at 9540626070 within 24 hours from the time you receive your product. We will then approve your return request and then the next step follows.

  • Return: Once you receive our confirmation for your return request approval, we will initiate the pick up process. The products you wish to return must be returned with all the original packaging by keeping it safely back into the box/packaging. The product(s) should be in its original and unused condition with intact packaging. We will not be able to process the refund coupon code if the product(s) is damaged or shipped without its original packaging. 

  • Refund: The final step starts once we receive the returned package from you. Once we receive your package, we will inform you within 24-48 hours about the receipt. Upon quality check, we will calculate the applicable refund as per our Refund Policy.

Cancellation of your order:

  • Every order is generally fulfilled within 1 hour of order placement. Orders once placed on our website are only eligible for cancellation within 1 hour of placement of order.

Refund Policy  

    Mode of Refund

    • Refund will be issued as a credit in the form of coupon code only. The coupon code is a one-time use code and cannot be applied again to any other order. The coupon code has a 1-year validity from the date of issuance and can be used any time within the 1 year period for your purchase. 

    Applicable Deductions

    • Total of ₹120 towards the non-acceptance of prepaid orders will be deducted towards the forward and reverse shipment of the order being shipped back to our warehouse. The balance amount will be shared in the form of a refund coupon code via email. No bank transfer/credit to source will be provided for packages undelivered & returned. 
    • Any refund coupon code of the previous order, if applied to a new order which is not accepted by you, will lead to expiry of the coupon code and cannot be used again. Please ensure prepaid orders placed using coupon codes are accepted by you.
    • For any online prepaid transactions, where the amount is deducted from your card/wallet and the order confirmation is not received, please contact us before you place another order. We will confirm if your transaction was captured. In case of a new order placed before confirming with us, 5% towards the payment gateway charges will be deducted from the transaction amount before refund.
    • For orders where the shipping charges were waived off as part of any offer, ₹120 towards the shipping from our warehouse to the customer will be deducted while processing refund coupon codes. 
    • Return is applicable only once per sale.
    • TOKEN AMOUNT REFUND - Token amount cannot be refunded in case the order is not accepted or is cancelled by the customer / returns back to our warehouse due to any reason. (₹120 as per standard deduction for the 'to & fro' journey of the package). 

    Eligibility

    • All products sold under our website are eligible for return against a credit of coupon code. 
    • Damaged / used / products sent without original packaging are not eligible for refunds. The items can be sent back to you at an additional ₹80 shipping cost, or you may collect them in-person from our warehouse. 
    • Items which are not informed for returns within 24 hours are not eligible for returns. 
    • All our products undergo multiple levels of quality checks and sent. In case of quality not meeting your expectation, no money refund will be given. 

    Refund Time

    • Coupon code will be processed within 3 working days from the day we receive the returned products or the confirmation of cancellation of the orders. 
    • The coupon code issued as refund will only be applicable for use if you do not apply any other offer code while placing a new order. 
    • A customer cannot apply more than one coupon code while placing an order and hence orders that are placed using the refund coupon code will not be able to apply any offer coupon code.
    • For products received damaged, we will be happy to ship a replacement for the same product or issue you a refund coupon code for the amount paid for the product. 

    Damaged Product Received: 

    All our products go through a '3-Level-Quality Check' and are packed with utmost care to ensure it reaches our customers in the most delightful condition. But in some rare cases, it may happen that due to rough handling of the package during transit by the courier partner, the product may not reach you in the condition you expected it to be. In such cases, below is what you need to do:

    1) Inform within 24Hours: Create a video of unboxing your package. Write an Whatsapp within 24 hours of receiving the package to our returns support team at 9540626070 and attach all the necessary proofs for faster resolution. Our team will respond to your message within 48 hours. 

    2) Reverse Pickup: Once your return is approved and our team verifies that your order is eligible for a return and replacement, we will arrange a reverse pickup for your product at no extra cost, and the same will be attempted within 24-48 working hours after confirmation. We will request you to keep the products ready for pickup, failure to do so we lead to cancellation of pickup and you will have to ship the product back to us by bearing the shipping charges. 

    3) Resolution: Once the reverse pickup is successful, we will dispatch a replacement package for your damaged product depending upon the availability of the same or shall issue you a full refund coupon code worth the value of the product for your next purchase which will be valid for the next 1-year from the date of issuance. No refund will be provided in any replacement or damage cases. We will be happy to provide you a replacement or issue a refund coupon code.